Culver’s is a fan favorite in the Midwest, serving up a line of rich ButterBurgers along with unique sides like cheese curds and famous frozen custards for desserts. While their cheeseburgers are some of the best in the burger chain biz, Culver’s still has some service industry kinks to work out. Apparently, some of the most frequent customer complaints revolve around the excruciatingly slow drive-thru experience.
Culver’s 在中西部地區廣受歡迎，提供一系列濃郁的 ButterBurgers，以及像起司凝塊（cheese curds）和著名的冷凍卡士達冰淇淋等甜點，作為招牌搭配。儘管他們的起司漢堡是連鎖漢堡市場中相當出色的選擇，Culver’s 在服務端仍有一些需要克服的問題。顯然，最常被顧客抱怨的焦點之一，就是那讓人難以承受的緩慢車道取餐體驗。
According to one customer on Reddit, “Culver’s drive thru takes 30 min every time from pulling up to having food in my hand.” Another Facebook thread wasn’t as dramatic, but still complained that their food took 10 minutes, which is twice as long as customers are willing to wait in a fast food drive-thru line. While current Culver’s employees assert that the goal is to get drive thru orders out in 4 minutes and walk up orders in 5 minutes, others alert complainers to the fact that wait times depend on what you order. One employee said that menu items like fish and fried chicken take 5 minutes to make which doesn’t factor in the time it takes to package and deliver your order.
據 Reddit 一名顧客所述：「Culver’s 的車道取餐從車輛停好到拿到餐點，整整花了 30 分鐘。」另一則 Facebook 論壇的說法就沒有那麼戲劇化，但仍抱怨他們的餐點需要 10 分鐘，這比快速餐點車道取餐的等待時間長了兩倍。儘管現任 Culver’s 員工聲稱目標是在車道取餐 4 分鐘、現場點餐 5 分鐘內完成，但有些人提醒抱怨者，等待時間取決於你點的餐點類型。 有位員工表示，像魚類和炸雞等餐點需要 5 分鐘才完成，這還不包含包裝與送出餐點所需的時間。
To add insult to injury, one employee says that the format of the drive-thru itself ends up trapping customers in line. “Our drive thru has a 3×3 grid for the drive thru. So when we’re at max capacity there’s going to be four people stuck in line if they get their food first,” says the employee.
更糟的是，某位員工表示，車道取餐的格局實際上讓顧客被困在排隊中。「我們的車道取餐有一個 3×3 的格局。當人潮高峰時，若他們先拿到餐點，排隊裡就會有四個人被卡在那裡，」該位員工說。
Culver’s is worth the wait — plus some ordering tips
Culver’s may be a fast food chain, but many customers and employees balk at one Redditor’s opinion that “they need to take a page from McDonald’s handbook.” McDonald’s may be fast, but, according to a former McDonald’s employee, “we were allowed to cook a number of burgers and leave them in a drawer for a while … The same thing was true with fries, chicken, fish, everything. Everything was precooked and then sat in a drawer.” Culver’s, on the other hand, prides itself on making its food to order. And that is a major source of praise from customers who rave about how fresh and delicious the food is. Consequently, a Culver’s employee on Reddit emphasizes, “our motto is fresh food made only AFTER you order” and advises impatient customers not to “patronize restaurants like Culver’s that value freshness, quality, and accuracy over speed and cheapness.”
如果你重視現點現做的新鮮感，或許會願意再多等幾分鐘，尤其考慮到 Culver’s 的員工還提供一些相當創意的點餐技巧。舉例來說，你可以點「extra crispy（額外酥脆）」的薯條，讓它在開車回家的路上不會變軟。想要在 ButterBurger 上升級成濃郁奶香的口感，可以把麵包換成兩片烤起司三明治！
